Frequently Asked Questions

General FAQ
Troubleshooting FAQ

General FAQ

What is the TVersity Media Server?

The TVersity Media Server lets you manage your Internet and home media and create your personalized lineup of channels, or as we call it your Personal Entertainment Guide (PEG). It then serves this media to a multitude of networked devices in the home or on the go, overcoming their inherent limitations by doing all the necessary conversions on the fly, and thus making your media available anywhere, anytime and on any device. It comes in two editions, a free edition and a more advanced pro edition.

What is the TVersity Screen Server?

The TVersity Screen Server lets you mirror your computer screen and / or play your computer audio on a multitude of networked devices.

What devices are supported by the TVersity Media Server and Screen Server?

Please see this.

Does TVersity Media Server support both streaming and downloading of mutimedia content? How about live content versus on-demand content?

TVersity Media Server can stream live or on-demand content over many different streaming protocls and deliver it to your target device using its preferred protocol. TVersity Media Server can also download content and cache it on your machine for later playback. You do not need to worry about storing the content and deleting it as TVersity Media Server manages this cache automatically for you based on some configurable criteria of your choice. TVersity Media Server also has a Podcast manager built-in, allowing you to subscribe to audio, video and image feeds and have them updated automatically.

What about premium content?

TVersity Media Server Pro supports many premium content sites inclduing Hulu. A full list of supported sites is available here. The TVersity Screen Server supports anything that is displayed on your computer screen including full screen games and full screen web videos from any source.

I am a content owner / publisher / distributer / podcaster / vlogger, how can I make my content easily accessible to TVersity users from their Television?

You can integrate 1-click subscription button in your websites, just like you would for an RSS reader or Podcast manager (AKA Podcatcher). More information is available here. Most importantly you should offer RSS feeds (or some other syndication format) so that users can subscribe to your content and receive updates automatically.

What about personal media, i.e. content located on a hard drive?

The TVersity Screen Server will display it as long as your PC is currently playing it.

The TVersity Media Server will allow you to navigate and select all this content on your target device and it will even transcode in real-time content that your target device does not support (converting it to a format that it does support) thus allowing you to play virtualy all the media files that are currently on your hard drive. This saves you the need to go through a painstaking conversion process.

I am a manufacturer of a networked mutimedia device that TVersity Media Server and Screen Server do not officially support at the moment, how can I get it supported ASAP?

TVersity is adding support for new devices based on their popularity in the market, if you would like to accelerate the adoption of your device by bundling TVersity Media Server and Screen Server with it or by advertising full compatibility with these products, please contact our sales department to learn about the different OEM packages we currently offer. Please also send us a unit for preliminary evaluation so that we can better understand what would be required to fully support your device.

What media formats are currently supported?

The TVersity Screen Server will display any media on your target device as long as your PC is currently playing it (via any media player).

The TVersity Media Server is designed such that almost anything you can play on Windows Media Player, whether it resides locally on your computer or located on the Internet, should also play on any of the supported devices, despite the fact that these devices do not natively support many of these media formats. You can also play Quicktime video and Real Media videos (including rmvb), however for the time being you cannot stream Quicktime or Real from the Internet.

To give a more precise definition, almost any media format that has a Directshow decoder will work with TVersity Media Server as long as you have the directshow decoder installed, this includes:

WMA, WMV, MJPEG, DVR-MS, AVI (including Divx3/⁴⁄₅/6, Xvid, and others)
MPEG1 / 2 / 4 (including H.264), MP3 and AAC
Qucktime MOV
Real Video/Audio/RMVB
OGG Vorbis and OGM
FLAC, WMA lossless, Monkey Audio (APE), Musepack Audio (MPC) and Wavpack
Flash Video
Matroska (MKA and MKV)
Karaoke CDG/BIN
And many more…

What about lossless audio formats, can I play them without losing any quality despite the fact that the target device does not support them?

Yes, WMA lossless and FLAC are both transcoded by the TVersity Media Server to WAV, and since WAV is supported by many devices, you can play your lossless files without losing quality on those devices.

What about subtitles, can I see those on devices that do not natively support subtitles?

The TVersity Screen Server will display substitles as long as your PC is currently displaying subtitles.

The TVersity Media Server can display subtitles only when the media is transcoded and assuming your ffdshow filter is configured to do so. However, media not transcoded by the media server is not likely to have subtitles displayed since it would be up to the device to display it and most devices do not support it. A possible workaround would be to have TVersity transcode these files despite the fact that they can be played natively by your device, this can be achieved by setting the media server to always transcode (as opposed to the default setting to transcode only files that the target device cannot natively play).

What are the main features of the TVersity Media Server?

Please refer to the Features page for more information about the current release.

Can I managed my shared media and URLs from the command line?

Yes, in addition to the GUI, the TVersity Media Server has a command line utility that can help you do that. Here are step by step instructions:

Locate the TVersity menu in the Windows start menu and select TVersity Tools -> Share Media Command Prompt. A black command line window will open.
For your convenience the command window will display some examples on how to share files and folders. You can use these in the future as reminders on how to accomplish various sharing tasks.
In that command window please type the command MShare and then hit the space bar. At this point type the names of files or folders you wish to share. If you include more than one such element make sure to separate them with at least one space. Please also note that each one of them must be enclosed in double quotes. Once you are done hit the ENTER button.

TIP: You can use the TAB button to autocomplete file and folder name when typing them in the command line.
Here is an example of how you can share a folder called My Music located in C:\ and a folder called Movies located under the My documents folder of the user john:
```
MShare "c:\My Music" "C:\Documents and Settings\john\My Documents\Movies
```
You should now see a scrolling list of file names that are scanned by the MShare utility.
Once the scannig is complete a message with the number of new media files added to the repository of shared media will be displayed.
For a complete list of options that the MShare utility can accept please type:
```
`MShare -H`
```

Can I access the GUI remotely?

Yes, both the TVersity Media Server and Screen Server GUIs are web based and therefore can run inside any modern browser. You can open the GUI web page by entering into the address bar the URL http://ip:port/admin where ip is the IP address of the machine running the software and port is the port on which the server is configured to listen (by default the Media Server used port 41952 and the Screen Server uses port 41954). If you are currently running TVersity on this computer with the default port, and would like to see the GUI click here for the Media Server or here for the Screen Server.

I successfully shared some content from my home network, however I would like to add to the library URLs of my choice, how can I do that?

Both the GUI and the command line tools of the Media Server allow you to add URLs in the same way you added files or folders. In order to add a URL of some audio file from the command line please type the command:

    MShare -T "Some title" -A "Audio URL here"

In order to add a video URL please use the command:

    MShare -T "Some other title" -V "Video URL here"

For images use the command:

    `MShare -T "Some other title" -I "Image URL here"

Similarly for audio, video and image feeds / podcasts use the command line arguments: -B or -W or -J respectively.

How can I remove a URL or a file/folder that was previously added?

From the GUI just select an itema and then click the delete button. From the command line please use the command:

    `MShare -U "URL/file/folder"`

If you do not remember the exact URL, use the command MShare -L to list all the files/folders and URLs that were previously shared.

I have shared many audio and video URLs, can I somehow organize them so it is easier to find what I want when I navigate my media on my TV?

Yes, TVersity Media Server supports URL tagging, to learn more please read our URL Tagging Guide.

What about updating the media library with changes made to files and folders that were previously added?

This is done automatically by the Media Server. You can control the frequency and time of day in which this full synchronization is carried out by the media server. Please note that the synchronization is much faster than the initial sharing of folders, something that took a few minutes to initially share should take only a few seconds to synchronize (assuming most of the files remain unchanged and not many were added/deleted). Even huge libraries (100,000 items and more) will be synchronized very quickly (less than a minute if nothing changed). In addition to that you can use the Graphical User Interface (or the command line interface) to refresh the entire media library or a particular folder whenever you see fit. You can even use the command line tool in conjunction with some task scheduling tool (like the one that comes with Windows) to schedule a synchronization task if you wish to achieve some advanced scenario (say add or refresh a folder automatically after some other event occurs).

How secure is it to share media with the TVersity Media Server? Can someone gain access to my media without my permission?

The TVersity Media Server and Screen Server are configured by default to reject requests originating from outside your home network and therefore with this configuration any attempt to access your media from the Internet will be blocked (if you wish to access your media remotely you will need to enable remote connections and set a username and password for such connections).

Here is what we suggest you should do to keep your home network safe:

You should protect yourself from viruses, spyware, worms and other types of malicious code.
You should put your home network behind a hardware firewall (or router with firewall capabilities). A firewall software running on your computer, while adding a level of protection, is not by itself sufficient.
You should run a firewall software on every machine on the network or at least enable the firewall software that comes with Windows. When you enable the TVersity Media Server or Screen Server to act as a server you should take the time to create the most restrictive rule possible that still allows the servers and the target device to interact with one another. For example a restricitve firewall rule would allow the media server to act as a server on the given port only for the specific IP address or the MAC address of your target device(s). A less restrictive rule would be to allow it to act as a server on the given port for any IP address inside the home network. A non restrictive rule would be to allow it to act as a server on any port and for any source IP address - you should avoid such rules.
If you have a wireless network running you should allow only specific MAC addresses to join the network and you should turn on encryption on your network. Otherwse it becomes too easy for someone in close proximity to your home to gain access to your home network, in which case they will also gain access to anything shared via TVersity Media Server and Screen Server.
If you have no intention to use TVersity Media Server or Screen Server on the go, you should disable it from accepting requests originating from outside your home network (this is the default setting).

Please note that the software is provided to you WITHOUT ANY REPRESENTATIONS OR WARRANTIES WHATSOEVER, for more information please refer to the license distributed with software.

What Operating systems are currently supported?

We are currently releasing to consumers Windows versions only. We offer Windows, Mac and Linux versions to pay-TV operators that distribute a white-label version of TVersity Media Server but we do not make such releases available to consumers.

Can the TVersity Media Server be embedded in network storage devices?

We do not allow comnsumers to install it on such devices, however the software can be embedded by the manufacturer. If you are manufacturing such a device and would like to learn more about using the TVersity Media Server, please email our sales department.

How can I uninstall TVersity Media Server or Screen Server ?

You have two options:

Locate the TVersity menu in the Windows start menu and select uninstall then follow the directions of the uninstall wizard.
Open the Windows control Panel and select “Add / Remove Programs”. This will open a window listing all the programs on your system, locate the program you wish to uninstall and double click on it. This will start the uninstall wizard of the selected application, follow the directions of the uninstall wizard.

Troubleshooting FAQ

Attempting to access the media library from a target device while the media server is refreshing the library, tends to fail

This is a known issue. Currently browsing the library during a refresh is likely to fail. This means that web browser will give you the 404 message and UPnP / DLNA devices will produce some other error message. Waiting till the refresh operation is done will solve this problem. If you would like the server to abort the current refresh operation, you need to restart it since currently the GUI does not have an abort refresh feature.

My UPnP / DLNA Media Player (this includes the Xbox 360 / One and the Sony PS3) does not detect the TVersity Media Server / Screen Server or it stops detecting it after a while

Try the following possible solutions in the order they are listed until the problem is solved:

Make sure the TVersity Media Server or Screen Server is running:
- For the TVersity Media Server you need to make sure the Windows service that corresponds to it, is started. The easiest way to do it is via the GUI, alteranatively, go to the start menu and choose “TVersity Tools -> Start TVersity Media Server” option from the TVersity menu. This should open a black window in which the progress of the starting operation will be displayed. If it starts successfully then you most likely have solved your problem. If it says that the server was already running please check the other possible solutions below. If starting the service seems to fail please refer to the next question in this FAQ which deals with problems in getting the media server to start as a service.
- For the TVersity Screen Server, you need to make sure a process called TVersityScreenServer.exe is running.
Make sure that the Windows Firewall (and any other personal firewall installed on your computer) does not block the server from accpeting incoming connections. This is a very common problem so please take the time to check this issue. You will need to make sure that the executable (MediaServer.exe for Media Server and TVersityScreenServer.exe for Screen Server) located under the installation folder of the software (C:\ProgramData\TVersity) is allowed to accept incoming connections on the relevant port (41952 for the Media Server and 41954 for the Screen Server).
Some media players do not allow you to choose which media server to use and therefore you first need to terminate the media server you were using before and only then will the media player be able to identify the TVersity Media Server, please make sure no other media server software is running.
Make sure that no other program is listening on the relevant port (41952 for the Media Server and 41954 for the Screen Server).
If the computer running the TVersity server has more than one active network interface, you need to make sure that the the TCP binding order on your machine is such that the network interface on which it is supposed to communicate with the media player (typically your Local Area Connection) appears first. Note that both VPNs and virtualization software (like VMWare) add virtual netrwork intefaces and therefore in such a case you do have multiple network interfaces from Windows point of view. More information is available here and here.
On Dell computers the Dell Network Assistant (AKA HomeNet manager) is known to create issues with SSDP (the network protocol used for discovery) and so stopping it may fix the issue. It can be identified by looking for a process called ezi_hnm.exe or ezi_hnm2.exe.
Make sure your router allows multicast traffic. Some routers block certain types of multicast traffic traffic over a wireles connection even when they are configured not to do so, therefore try using a wired connection (at least for testing purposes) and see if it helps.
Frequent disconnections in your home network could cause errors with some media players from which they cannot recover without a reboot. Try rebooting your media player (or shutting it off and then turning it back on) and see if the problem persists
Microsoft Live OneCare is known to disrupt the home network in certain ways that will lead to periodic loss of connectivity between DLNA devices and TVersity Media Server / Screen Server. Try disabling it.
Try putting the media player in media server search mode and then restart the TVersity Media Server from the Windows start menu or from the GUI.
Try to reboot your computer and your router.
If nothing else works, check the network equipment, a bad cable or faulty hardware is often the cause of this issue.

It looks like the TVersity Media Server / Screen Server is not running and I can’t seem to get it started

Try the following possible solutions in the order they are listed until the problem is solved:

Are you using uTorrent? It has a setting called enable UPnP port mapping which is found under Options / Preferences / Connections / Enable UPnP Port Mapping, when enabled it appears that it is not possible to use TVersity Media Server / Screen Server. When you disable this setting and restart uTorrent and TVersity Media Server / Screen Server the service should start fine. If you are using some other P2P software, it may have similar settings, which will need to be disabled.
Reboot your computer and check again if the service started.
Uninstall all previous versions of the software and re-install the latest one, then check again if the service started (this is especially true if you initially installed the software on Windows XP and then upgraded your computer to Vista or Windows 7).
If none of the above worked, power users can try the possible solutions mentioned below, other may need to seek assistance from power users.
- Locate the TVersity menu in the Windows start menu and select TVersity Tools -> Share Media Command Prompt or simply run the cmd command and change directory to the folder in which TVersity is installed. In the black command line window, please type the command below for the Media Server and then hit ENTER:
```
MediaServer -DEBUG
```
  or for the Screen Server the command:
```
TVersityScreenServer -DEBUG
```
- If no errors are displayed and you do not get back to the command prompt it means that you successfully started the Media Server as an application. This means that there are some problems with the way the Windows service that corresponds to the TVersity Media Server is configured on your computer. Please try again to uninstall all previous version and re-install the latest, this should fix the problem.
- If a message box was displayed with the error message "The application failed to initialize properly (0xc0150002). Click on OK to terminate the application." then you are having a well known Microsoft Windows related issue that is described by Micrsosoft as some mismatch with runtime libraries related to a recent service pack installation. The solution they suggest is to re-install the latest Windows Service Pack and then restart the computer. For more information please click here.
- If a different error message is displayed please contact TVersity support with that message and a full description of the issue you are having.

I cannot add content located on network drives or I cannot play it on my target device and instead when I try to play something the device either gives an error message or just scrolls from one file to another without ever playing anything

The TVersity Media Server will not be able to access content on the network unless the Windows service that corresponds to it has a log-on account of an administrative user of your choice. By Default the TVersity Media Server is installed such that it uses the system account. This account is very limited when it comes to networking and therefore it is necessary to modify it to a different account that is not limited in that respect. You can use your own account or if you prefer you can set-up a separate account for the media server.

In addition to that the log-on account you configured MUST be able to access the network path without authentication, failing to configure it as such is the most common reason for this issue.

Finally, when sharing via TVersity Media Server / Screen Server a network path (either via the GUI or via command line), you must provide the UNC path and avoid using mapped network drives (they become available only upon log in and therefore are not visible to services). Please also avoid using mapped network drives inside playlists.

A Windows UNC path is starting with two back-slash characters, followed by the name of the computer on which the media resides, followed by another back-slash character and then followed by the name of the shared folder (and optionally also a path under this folder), for example: \\computername\sharename\path\to\file.

The GUI won’t connect to the TVersity Media Server / Screen Server

The TVersity Media Server / Screen Server GUI is a rich web application that is designed to run both as a standalone application or inside a web browser and feel and behave like a desktop application in both cases. It does however require the TVersity Media Server / Screen Server to run in order to be functional. If you keep getting an error message that connectivity to the server could not be estabished then please follow the steps below:

Make sure the server is running (e.g. by checking if a process called MediaServer.exe or TVersityScreenServer.exe is running). If it is not running then check this.
If this is still not working then simply open a browser window and type the URL http://ip:port/admin (where ip is the address of the machine on which the server is running, it can be localhost when the server and the GUI run on the same machine and port is the port on which the server is listening, this is by default 41952 for the Media Server and 41954 for the Screen Server). This should open the GUI inside the browser, and you can now save this shortcut to the desktop and use it from now on to start the GUI. Please note that as explained above, this shortcut will work only if the server is running. Assuming the server is running now and that you are currently reading this on the same machine as the one on which the server is running and assuming you are using the default port then clicking here should open the GUI for the Media Server and clicking here should open the GUI for the Screen Server.

Indexing content located on network drives is very slow and the CPU is at 100%

Some personal firewalls (like ZoneAlarm) may inspect all the data read from network drives and this could lead to such symptoms. You may need to adjust the firewall configuration or disable it for the brief period of time when network drives are scanned in order to overcome this issue.

Browsing the “All Audio” / “All Video” / “All Photos” takes a very long time and sometimes also does not provide all the items I know are there

Some devices request all the items under each folder. While this works well in most cases, it takes a long time to retrieve all the items under folders that have thousands, tens of thousands or hundreds of thousands of items. Devices that do that are typically doing it in order to sort the items in a certain way, however the DLNA standard, predicting the time such an operation may take, suggests that devices need to ask the server to do this sort operaton and provide a sorted result with the first few items of the folder only. Additional items should be retrieved by the device while the user scrolls down the folder. If your device does not behave according to the standard and requests all the items upfront, you need to avoid accessing the “All …” folder and use other folders such as genres, artists, albums, etc.

Image thumbnails seem to take a very long time to appear on my DLNA device

Thumbnails are created the first time they are needed and then remain in the cache area. This means that the first time ever you watch a thumbnail page it will take a few seconds to appear but when you return to that page it will be instantaneous. This behavior is similar to the way operating systems (like Windows) display thumbnails so it should be familiar to you.

As I play content that is transcoded by the TVersity Media Server / Screen Server, my free hard drive space seem to decrease

The TVersity Media Server and Screen Server manage a cache area of transcoded content. You can control the size of the cache area by modifying the server settings in the GUI, and you can also delete its content and reclaim your disk space when you need to. All the files in the cache area are temporary files created from some source media in your library in a format that your target device can handle. These temporary files exist in order to allow a more efficient operation of the software, for that reason, you can feel free to delete them whenever you see fit, however doing so will require them to be recreated the next time you play their source media. Moreover transcoding configuration tweaks won’t take effect for cached media since they come into play only when the temporary files are created, in such cases it is necessary to delete these temporary files.

I cannot play DRM protected content

DRM protected files are currently not supported.

The quality of transcoded video files seem to be somewhat reduced compared to the original media file

Unfortunately the transcoding process does affect the quality of the resulting media, however in most cases this should not be noticeable on a TV screen. It may be noticeable for media files with very high bitrates (e.g. blu-ray) since the TVersity Media Server is currently configured to create files that can be successfully streamed to the target device over a wireless G network. The media server is also configured to be able to successfully transcode high resolution videos on average speed computers. These two configuration choices can be modified and may result in a much improved quality therefore advanced users may want to experiment with them. Other users should avoid doing that, given that the software automatically configures itself to provide the best quality on any given system.

It seems like it takes a while before playback of transcoded media starts, is this the normal behavior? Why does it take so long?

Media streamed over the Internet is transcoded and then delivered to the target device. Such media has to be buffered twice, the first time is by the media server and the second time is by the target device. These take place sequentially and not in parallel and therefore they add up to a minimum of 10 seconds and can be as high as 30 seconds and in rare occasions even up to a minute. The big variation is a result of the connection speed and quality of the connection between the media server and the source on the Internet and between the media server and the target device. Media transcoded from your hard drive can be buffered much faster and does not suffer from the connection issues mentioned above and therefore should start playing within 2-5 seconds. Furthermore some devices do a fixed size buffering (e.g. the Xbox 360) instead of a fixed duration buffering (e.g. 5 seconds), this means that low bitrate media streams will take longer to start (with audio streams suffering the most due to their lower bitrate).

Occasionally the playback of some media transcoded from the Internet freezes for a short period of time or even stops. This seems to happen more often during certain times of the day and for certain media sources

This is a result of the quality and speed of the connection between the media server and source on the Interenet. If the source on the Internet is overloaded at certain hours of the day or if the network connection between your computer and that source is congested during those times, you may experience these issues. Please note that in such cases similar issues will occur when you try to play these videos on Windows Media Player (the famous re-buffering phenomenon) or for that matter on any media playback software. The impact of this on the target device will vary. Some devices will simply freeze the playback until the connection is resumed and more media becomes available while others will freeze the playback for a limited period of time and if within this time no additional data is provided they stop the playback and yet others will not only stop the media after a limited period of time but also attempt to automatically start playback of subsequent media.

Some videos consistently skip when played on the target device right from the start

If this video is being transcoded there are two possible reasons for that:

The first is your computer not being fast enough to transcode the media in real time, this will result in constant stuttering of the vodeo. We suggest that you first verify that the speed of the computer is indeed the cause of this, by checking the CPU consumption during playback and verifying that it is at 100%, and if so reduce the target resolution of the transcoder to a lower value or run again the performance test available in the settings page of the GUI.
The other possible cause of stuttering video is a too slow network connection for certain high bitrate videos, if you experience this you can configure the media server to produce lower bitrate videos by changing the settings from the GUI to reflect the type of connection you have and the actual quality of your network signal.

Please note that every video that played already from begining to end may already be in the cache area and so these configuration changes won’t take effect unless you clean the cache area.

If on the other hand the video is not transcoded then it is very likely that you are attempting to play a high bitrate video on a wireless network, which is not fast enough for this bitrate. You can try and improve this by:

Using wired connection instead of wireless if possible.
Upgrading from wireless B to wireless G, or from wireless G to wireless N.
Using range extenders or antenna or using network equipment that has better range and speeds than your current equpment.
Placing the target device closer to the media server.
Optimizing the set-up of your network equipment and target device. It is highly recommended that you check the website of the manufacturer of your wirless network equipment for tips on how to get the maximum possible speeds and ranges out of your equipment.
Transcoding the media to lower bitrates. You can configure the media server such that all media files above a certain bitrate will be downsampled to a lower bitrate, despite the fact that the target device could play them as is, if a fast enough network conneciton existed. While this will eliminate the skipping problem during playback, it will unfortunately also result in some loss of quality. If you wish to do that you will need to modify the transcoder settings accordingly.

Some non mainstream media formats cause the TVersity Media Server to crash when it attempts to transcode them

The media server uses the same technology as Windows Media Player does for decoding non mainstream formats. This technology by Microsoft is called Direct Show, and its most notable advantage is being highly modular and extensible through the addition of new components capable of handling new media types. The drawback of this flexibility is that when these third party components are put into use the stability of the entire system depends on them and if they crash they will also crash whoever is using them (e.g. the TVersity Media Server or Windows Media Player). To avoid future crashes you should uninstall those components.

Some of the formats the TVersity Media Server is supposed to be able to transcode (such as MKV with DTS) do not work

On Windows, the TVersity Media Server uses directshow to decode the media files you attempt to play. This means that you must have the necessary directshow components for the particular media you are trying to play installed on your computer. In such a case please install some codec pack (like ffdshow tryouts, the 32 bit version) and then re-install the software. When choosing a codec pack, prefer the minimalists to avoid conflicts and other directshow issue.

Transcoding of XviD video files does not seem to work You should configure the XviD decoder to Compatibility Renderer mode.

With some target devices, files larger than 4 GB stop playing at some fixed point

Unfortunately, many devices won’t play files larger than 4GB (and sometimes even larger than 2 GB as is the case for the Sony PSP), or will abort the playback once the 4 GB (or 2 GB) point in the file is reached. The TVersity Media Server is not limited in any way and can handle any size files (ok, not any size but up to 64 bit sized files), however most of the software out there (including the firmware of most devices) is limited to file sizes that can be represented with 32 bits (which is 2 GB when representing positive and negative numbers and 4 GB when representing only positive numbers) and therefore they behave the way they do. If you have such a problem we recommend splitting these files to several smaller chunks and putting all the chunka in the same folder with a name that will ensure correct ordering. Most devices can play a folder so by hitting the play button on this new folder you should be able to play the video with minimum interruption in the transition from one file to another. Similarly to folders, you can create a video playlist file and play it on your device.

I think I found a bug, how can I report it?

Please use our support forums to report bugs or contact our support via our website.

Playing premium web content fails

Premium web content requires the Pro version, so please first make sure you are not using the free version. If you still have issues, note that TVersity Media Server requires Flash plugin for Firefox/Safari/Opera to be installed, you can get it here. Once installed, restart sharing via the TVersity Media Server GUI and try again.

I cannot watch some of the videos from the premium web sites because they require age verification

In most cases registering to these sites eliminates the need to do age verification on a per video basis. If you have such a user account, TVersity Media Server may be able to log in to your account on your behalf, and this will allow you to play these videos.

In the GUI, go to the user accounts page and enter your credentials for the relevant website. If the website you wish to login to, does not appear in that list, be sure to let us know. As a side benefit, by logging on to your account you may be able to control other aspects of your video viewing experience, such as video quality, subtitles, resume where you left off and more.

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